Frequently Asked Questions
Q: Will you be restocking (item)?
A: If an item is sold out we may already be working on restocking it.
We routinely retire items due to low demand or inability to restock. We'll do our best to give a heads up on social media if an item will be on it's way out! We also add items that are on their way out to our LAST CHANCE section of our site. Be sure to check there often!
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Q: Can I get cheaper shipping?
A: We aim to give our buyers the cheapest shipping rate possible. We are always looking for new ways to bring our buyers cheaper shipping options, so the price you see is currently the lowest we can offer at the moment!
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Q: Do you accept commissions?
A: Please check our individual Twitter profiles linked in the "About" section to see if either of us are open for commissions!
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Q: Why hasn't my package arrived yet?
A: Domestic orders can take anywhere from 2 to 10 days to arrive to you. International orders (outside of the USA) can sometimes take 2-8 weeks to reach you! We are still experiencing delays due to Post Offices being understaffed and dealing with high volumes of mail. We appreciate you so much for your patience. If you still need help, feel free to write us in the "contact" section to the right, we'll be happy to assist you!
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Q: Do all orders come with tracking?
A: The only orders that do not come with tracking are orders containing ONLY stickers. (You can choose to opt in for tracking for sticker orders at checkout though!)
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Q: My order never arrived/my package is missing.
A: We'll do our best to accomodate in most situations, however it's not guarenteed that we can give you a refund or a replacement. We generally won't refund/replace for instances of the buyer putting in an incorrect address.
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Q: My item(s) arrived broken!
A: Please send photos of the broken item to our email, bearboneshop @ gmail.com and describe what's wrong or broken about the item. We will replace or refund upon request.
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If you don't see your question answered here, or you still have a problem that needs resolved, feel free to send an email to bearboneshop @ gmail.com