Frequently Asked Questions
IMPORTANT: Due to new VAT laws affecting US sellers, EU and UK sales are disabled. We ask that our EU and UK buyers purchase their orders from our Etsy.
Q: Will you be restocking (item)?
A: If an item is sold out, we are more than likely already working on restocking it! The best way to know when restocks are dropped is by following us on Twitter @BearBoneShop
If you haven't seen an item you really want in a while, feel free to contact us about it! It helps us know what items are in demand. However, we do routinely retire items due to low demand or inability to restock, we'll do our best to give a heads up on social media if an item will be on it's way out!
Q: Can I get cheaper shipping?
A: We aim to give our buyers the cheapest shipping rate possible. We are always looking for new ways to bring our buyers cheaper shipping options, so the price you see is currently the lowest we can offer at the moment!
Q: Do you accept commissions?
A: Please check our individual Twitter profiles linked in the "About" section to see if either of us are open for commissions!
Q: Why hasn't my package arrived yet?
A: Domestic orders can take anywhere from 2 to 10 days to arrive to you. International orders (outside of the USA) can sometimes take 2-8 weeks to reach you! We are still experiencing delays due to Post Offices being understaffed and dealing with high volumes of mail. We appreciate you so much for your patience! If you still need help, feel free to write us in the "contact" section to the right, we'll be happy to assist you!
Q: Do all orders come with tracking?
A: The only orders that do not come with tracking are orders containing ONLY stickers. (You can choose to opt in for tracking for sticker orders at checkout though!)
Q: Do you ship to (country)?
A: Currently our storefront only ships domestically to the USA, if you'd like international shipping please check out our Etsy shop instead.
Q: My order never arrived/my package is missing.
A: We'll do our best to accomodate in most situations, however it's not guarenteed that we can give you a refund or a replacement. We generally won't refund/replace for instances of the buyer putting in an incorrect address. Please be aware that we're just a two person team and we have bills to pay and pets to care for, so we can't refund everyone who loses a package unfortunately. Please reach out using the contact section on our page if you still feel you need help!
Q: My item(s) arrived broken!
A: Please send photos of the broken item to our email, [email protected] and describe what's wrong or broken about the item. We will replace or refund upon request.
If you don't see your question answered here, or you still have a problem that needs resolved, feel free to send an email to [email protected]